Connect allows you to send and receive text messages, picture and video messages and phone calls with your fans. These features are currently only available in the US, UK and Canada.
Video Chat is our newest Connect feature, and it is available to users worldwide. Here is more information on how to use Video Chat.
You can activate connect by going to your creator dashboard and clicking Activate, or going to Settings > Services & Rates.
Your phone number will be masked and will not be shared with supporters. If you have not already, you should add your number under Settings > Account
Please keep in mind that your fans aren't going to send just one text or picture message. They're going to want to chat, so small dollar amounts per text will add up very quickly. Note that you can always change your pricing depending on demand.
When you are available to connect you can turn your connect status Online for each feature individually. This can be done from your dashboard on the website or under Messages on the iOS and Android Apps.
You have 8 hours to respond to a supporter's text, otherwise they will receive a full refund and you won't earn money for the transaction. If you are not able to respond within an 8 hour period we recommend turning the text feature temporarily Offline.
Please contact support if you have any issues connecting.